FAQ for Blue Bird Nest Linen Care

1. When will I get my clothes back?
Turnaround time is typically 48 hours from pick-up to drop-off.

2. Do I need to prepare my laundry or sort it ahead of time?
No! Blue Bird Nest Linen Care will sort, wash, dry, and fold your items. Please note any special instructions when placing your order.

3. What is the minimum for Wash and Fold Delivery Service?
Our rate is $1.70 per lb (minimum $20.00).

4. Can I include other non-clothing items like comforters, blankets, area rugs, bedding sheets, and shower curtains in the laundry bag?
Yes. Please include them in your special instructions so that we can sort accordingly. Pricing for those items is listed in our Pricing Section.

5. What if I can’t be home for my scheduled pick-up or drop-off?
You can leave your laundry bag in a secure location outside your home (e.g., doorstep, porch, patio, reception desk).

6. Are my clothes washed with other customers’ clothes?
Absolutely not! Each bag is processed individually to ensure your items are kept separate.

7. What should I put my clothing in for the initial pick-up?
For your first pick-up, items can be placed in a kitchen trash bag. Blue Bird Nest Linen Care will return your laundry in a branded laundry bag with your name tag.

8. What hours do you have for pick-up and delivery service? Do you service my area?
We have dedicated times for pick-up and deliveries. Please see our Coverage Location section for specific hours and service areas.

9. What are your terms of service?
Blue Bird Nest Linen Care is not responsible for clothing items that bleed, shrink, or change due to regular washing. We are also not responsible for lost articles.

We accept all laundered items (Wash-Dry-Fold) based on weight and do not perform a piece-by-piece count. We cannot be held liable for damage to items labeled “hand wash only” or “dry clean only.” Customers should check these labels before placing their orders.

We are not responsible for loss or damage to any personal or non-cleanable items left in the clothing or bags, such as money, jewelry, or anything else. Customers agree not to leave such items in their clothing or delivery bags.

We are not responsible for allergic reactions from scented detergents or other products. Our washing machines may contain residues from previous loads.

We reserve the right to refuse service to customers or decline to clean any item.

We do not guarantee the removal of all stains and will not clean clothing infested with pests or contagious parasites.

Blue Bird Nest Linen Care may reimburse clients for lost or damaged items at our discretion, up to a maximum of $150.00 (or $25.00 per item) per order. Customers must notify us within two business days of delivery regarding any lost or damaged items.

Our liability is limited to general money damages not exceeding the charges for the services paid during the relevant period. This agreement constitutes the entire understanding between the parties and may not be modified.